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FAQ

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help_outlineFrequent Questions

We don't offer samples of our products, but we're so confident in their quality that we offer a 100% satisfaction guarantee. If you're not happy with your purchase for any reason, just let us know and we'll either send you a replacement or issue a refund.

If you have any feedback about your experience, we would love to hear it. We might ask you a few questions to get a better understanding of what your experience was. And if you're unhappy with your purchase for any reason, we would appreciate it if you could send us a photo of the damaged/unusable product just to ensure that we correct any mistakes on our end for the future.

If you're not happy with your purchase from SaltyLama, please reach out to us and let us know. We'll be happy to either send you a replacement product or give you a refund, depending on the situation.

We always appreciate feedback from our customers, and we may ask you a few questions to get a better understanding of your experience. If your product is damaged, unusable, or not what you expected, we would also appreciate if you could send us a photo of the product.

Customer satisfaction is our top priority, and we'll do everything we can to make sure your experience with us is a great one.

What a great question!

We are a large community of individuals with a "planet before profit approach" who believe that even the smallest adjustment to consumer habits make massive impacts on the future of humanity.
We are dedicated to developing higher-quality, low-waste products that have a positive social and environmental impact.

YOU are our top priority and that's why:

- The SaltyLama 100% satisfaction guarantee means exactly that.
Your complete satisfaction is guaranteed.

- You can manage your SaltyLama subscription directly from our
website using a user-friendly self-management interface.

- We provide you email assistance 24 hours a day,
seven days a week, as well as support through our social media channels and
comments on Facebook and Instagram.

Here at SaltyLama, we want you to be happy with your purchase. If you're not satisfied for any reason, just let us know and we'll either send you a replacement product or issue a refund. No hassle, no problem.

We will process your refund and credit it back to the card you used for your purchase. Please allow 7-10 business days for the refund to appear in your account. If you do not see the refund in your account within that time frame, please contact us so that we can check on it for you.

We appreciate feedback and might ask a few questions to gain a better understanding of your experience. We would also appreciate if you could send us a photo of your product if it is damaged, unusable, or not what you expected.

Customer satisfaction is our top priority. We will do everything we can to make sure your experience is positive. You can reach us by sending an email to info@saltylama.com, messaging us on Facebook or Instagram, or by sending us a message through our website. We will respond as soon as possible.

At the moment we are offering our first sustainable product, our SaltyLama Eco-Laundry Detergent Strips. We are however planning to continue expanding our product range on a regular basis so follow us here for updates.

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supportHow do I use SaltyLama Products?

If this is your first time using our SaltyLama Eco-Friendly Laundry Detergent Strips, don't worry - we're here to help you figure out how best to use them for your specific needs and those of your family.

Our SaltyLama Eco-Friendly Laundry Detergent Strips are highly versatile and can be used in all types of washing machines - top loaders, front loaders, and HE machines. You can even dissolve them in water and handwash!

Top Loader with detergent compartment:

If you have a top-loading washing machine with a detergent compartment, you can tear your Eco Laundry Detergent Strip into smaller pieces and add it to the compartment. The water will dissolve the sheet and add it to your drum the same way it would for liquid detergent.

Top Loader without detergent compartment:

To use SaltyLama Eco-Laundry Detergent Strips in a top-loading machine without a detergent compartment, add the Strip after you have added your clothes, making sure it lands on top of your clothes where the water comes into your machine. This will additionally ensure that your Eco-Friendly Strip dissolves entirely at the beginning of the load and will be cleaning continuously throughout the wash.

Front Loader:

To use an Eco-Friendly Strip in your front-loading washing machine, simply tear a strip off and either place it in the drum with your clothes or add it to the compartment where you would normally add your liquid detergent. As the water comes into your machine, it will dissolve the strip and/or add it to your drum the same way it would for liquid or powder. There should be no residue seeing as our strips desolve in seconds.

There are 34 SaltyLama Eco-Friendly Laundry Detergent Strips in each package. This provides you with the ability to do 68 small loads, 34 large loads, or 17 extra large loads of laundry. The strips arrive pre-measured, so you can use them as you need to.

Did you know that most people use three times more laundry detergent than they actually need? This is usually because it's difficult to measure out the right amount when you're pouring liquid detergent. The spouts on detergent containers and jugs are often large, and the measurement lines on the cup usually show up to 5 regular loads of laundry. So it's easy to accidentally use 3 or more regular loads worth of detergent without even realizing!

You can use the diagram below as a guideline for how much SaltyLama Laundry Detergent to use per load. However, feel free to experiment to find the amount that works best for you depending on your wash and desired results.

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