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Frequently Asked Questions
TELL ME ABOUT LAUNDRY STRIPS
What are SaltyLama Eco-Friendly Laundry Detergent Strips?
Simply put, they’re the healthiest, most convenient solution to clean laundry. Ultra-concentrated sheets of biodegradable, plant-based laundry detergent, our strips quickly dissolve in water to remove dirt, stains, and unwanted odors from fabrics. They provide a cleaner solution — for both the planet and the laundry room — with pre-measured strips so you don’t have to worry about messy liquids or powders and lugging around hefty plastic jugs. Instead, our laundry strips are compacted into biodegradable pouches.
What are the laundry strips made of?
Our vegan, hypoallergenic laundry strips use all-natural, plant-based ingredients — most of which are derived from coconuts!
These are gentle on fabrics and skin and, unlike regular detergents, contain no harmful toxins like parabens or phosphates.
How well does SaltyLama actually clean clothes?
How can such a small strip clean an entire load of laundry?
Because our plant-based formula displaces dirt molecules, they are easily rinsed down the drain.
Our laundry strips successfully and completely remove dirt, stains, and unwanted odors from fabrics.
Unlike some alternative detergents, our strips fully dissolve in cold water, as well as warm and hot.
Strips? Sheets? What the heck is the difference?
Two strips make up a single sheet. Think of a chocolate bar (who doesn’t love a chocolate analogy?).
You eat a square of chocolate if you want a little nibble. You eat the whole bar if you need that sweet fix. Our laundry sheets are very similar. You can tear off a strip for a smaller load or use an entire sheet - two strips – for a larger load. That simple!
I like my liquid detergent. Is it really so harmful?
In a word, yes.
Traditional laundry detergent brands often contain harmful chemicals which can cause all sorts of negative health consequences — ranging from skin irritation to carcinogenicity.
Regular detergent comes with a veritable laundry list of ingredients to avoid.
In fact, the State of New York has just enacted a limit on the use of potentially cancer-causing chemical 1,4-Dioxane, which is found in many traditional detergents.
Additional common ingredients, irritants, and toxins that you WON’T find in SaltyLama:
phosphates, formaldehyde, dyes, chlorine bleach, sodium lauryl sulfate (SLS), ammonium sulfate, ammonia, nonylphenol ethoxylate, and phenols. If you see any of those ingredients, the product is harmful to human, environmental, and aquatic health.
And we’re just talking about liquid detergent itself being harmful for humans.
We haven’t even touched on the environmental impacts of using all that plastic or shipping heavier products all over the globe.
Aren’t pods better than regular detergent?
SaltyLama’s laundry strips fully break down in your laundry load without introducing microplastics or harmful chemicals.
The same can’t be said for pods which are highly concentrated pouches of regular detergent. To be clear: pods are toxic, and strips are not.
Studies have shown that up to 75% of the plastic film in laundry pods does not fully break down, which means it enters our water supply.
Ask any user of pods – if they use cold water to wash their clothes, they often find a gloopy, gross wad of undissolved plastic in their supposedly clean clothes.
On the other hand, laundry strips don’t use any plastic — not even in the packaging — and are a safer alternative for the environment, your clothes, and your health.
And they perform just as well, if not better!
Why don’t I see any soapy suds or bubbles?
While we think suds equals clean, this isn’t true.
All those bubbles are a marketing scheme dreamed up by Madison Avenue and adopted by every major brand in the 1960's. There is actually no correlation between suds and cleaning power.
They’reliterally there just for appearance purposes only. Our laundry detergent is effective and efficient without the chemically produced and irrelevant bubbles.
In fact, many High Efficiency (HE) washing machine manufacturers recommend the use of lower sudsy detergent formulations that are specifically designated as HE-compatible.
And you guessed it, that means SaltyLama laundry strips.
How long does SaltyLama last? What is its shelf life?
How does three years sound? Amazing, right?
Our products last far longer than the 6-12 months recommended by conventional liquid and powder detergents.
So, go on and pick up the four-pack of our biggest box with 102 sheets – you've got nothing to lose and plenty of money to save.
Can I use SaltyLama with a septic system?
Since our laundry strips are biodegradable, they are perfectly safe for septic and grey water.
This makes SaltyLama a great option for smaller living scenarios like boats and RVs.
Will SaltyLama actually dissolve? How fast does it dissolve?
YES! In SECONDS.
In fact, SaltyLama is so effective because it dissolves immediately, ensuring all the laundry gets a good and thorough washing.
You might discover that if you use other branded laundry strips they don’t dissolve. That’s because they use corn starch.
Our coconut-based formula clumps far less. You never have to worry about our laundry strips not dissolving.
You don’t have to be careful about where you place the strip or how you place it. You don’t have to use a special temperature or setting.
Our laundry strips work both in the drum and the detergent compartment. You can use it in delicate or sanitary settings. Hot or cold.
Watch SaltyLama strips disappear and immediately start working HERE.
TELL ME HOW TO USE LAUNDRY STRIPS
How do I use SaltyLama Eco-Friendly Laundry Detergent Strips?
Be honest — you hate lugging around your laundry detergent jug, almost as much as you dread cleaning up the dripping, sticky mess that’s left behind.
Never mind that you need to find space for it on your already-crowded shelf.
SaltyLama saves you from all that hassle.
If this is your first time using our SaltyLama Eco-Friendly Laundry Detergent Strips, don’t worry — we’re here to help you figure out how best to use them for you and your family’s specific needs.
Our laundry strips are highly versatile and can be used in all types of washing machines: top loaders, front loaders, and HE machines.
You can even dissolve them in water and wash them by hand.
Top Loader with Detergent Compartment
If you have a top loading washing machine with a detergent compartment, you can tear your laundry strip into smaller pieces and add it to the compartment.
The sheet will dissolve in the water in seconds.
Then add it to your drum the same way you would for liquid detergent.
Top Loader without Detergent Compartment
To use SaltyLama Eco-Laundry Detergent Strips in a top-loading machine without a detergent compartment, add the strip after you have added your clothes, making sure it lands on top of your clothes where the water comes into your machine.
This ensures that your strip dissolves entirely at the beginning of the load and cleans continuously throughout the wash.
To use a strip in your front-loading washing machine, simply tear a strip off and either place it in the drum with your clothes or fold it and add it to the compartment where you would normally pour your liquid detergent.
As the water flows into your machine, the strip will dissolve, and the detergent will be added to your drum the same way it would for liquid or powder. There should be no residue, as our strips dissolve in seconds.
How much laundry detergent should I use?
Because we offer ultra-concentrated sheets and no liquid, we’ve done the math for you.
No messy spills or hard to read measuring cups. Just tear off a single strip down the easy-to-rip perforated line.
Usually, one strip equals one medium to one large load. Or you can tear one strip in half for a small to medium load, or use two strips for an extra-large or heavily soiled load.
Measuring out the amount is that easy. Here is the rule of thumb:
- Use a half a strip for a small to medium load. This is typically anything under 6 lbs., or just a handful of fabrics.
- Use one strip for a medium/regular load. This is an armload or roughly 11 lbs. of clothes.
- Use two strips (one sheet) for a large, bulky, or heavily soiled load. This is a very full armload or around 21 lbs. Anything over that, or bulky items like comforters and pillows, can also be considered extra-large.
- Are you a visual person? Here’s a graphic showing how many strips to use.
Are you sure a half a sheet or one strip of SaltyLama is really enough to clean my clothes?
In fact, over-use of detergent is incredibly common.
Did you know that most people use three times more laundry detergent than they need?
It’sdifficult to measure the right amount when you’re pouring liquid. The spouts on detergent containers and jugs are often large, and the measurement lines on the cup usually show up to five regular loads of laundry.
So, it’s easy to accidentally use three or more regular loads worth of detergent without even realizing it!
We’ve got our effectiveness configured perfectly.
No math, measuring, or fiddling. Just a simple strip does the trick.
What materials can I clean SaltyLama laundry strips with? Natural wool? Silk? Cloth diapers? Athletic gear?
Yes. Yes. Yes. And YES!
You can handwash your delicates, wools, and silks with our laundry strips.
Simply let the strip dissolve in water then get to swishing and scrubbing. And since SaltyLama doesn’t contain any cationic surfactants or solvents, the wicking properties of some synthetic materials won’t be affected at all.
The same applies to cloth diapers. Since SaltyLama is hypoallergenic, you can be assured that your baby’s sensitive skin is treated well.
Plus, the absorbency of the cloth diaper will not be affected.
However, many modern cloth diapers contain a combination of synthetic materials and glues in their support structure.
Any detergent may affect the strength and durability of that support structure.
Always follow the specific washing and detergent recommendations of each clothing manufacturer.
TELL ME ABOUT SALTYLAMA.....
I have seen other laundry detergent strip brands. What makes SaltyLama better?
While most laundry detergent strip brands are cornstarch-based, our strips are coconut-based.
Not only does this make them gentle on the skin and tough on stains and odors, but they dissolve more thoroughly with no residue or trace of detergent.
As a company, we are a uniquely dynamic and globally diverse team of individuals with a “planet before profits approach.” As such, we provide you with high-quality, eco-friendly products that have a positive social and environmental impact.
We want to make purchasing sustainable products easy, accessible, and affordable.
We believe this is an achievable goal through small, consistent efforts and changes, enacted on a global scale.
Is SaltyLama vegan?
Absolutely. SaltyLamacontainsno animal derived ingredients and is plant-based. And there has been zero animal testing conducted by our company.
Can I try SaltyLama products for free?
We don’t offer free samples of our products. However, our least expensive option is only $9.99. It is good for up to twenty loads of laundry and perfectly sized for travel.
Don’t forget – our 100% satisfaction guarantee. That means if you don’t love our laundry strips, you receive a refund.
It’sa win-win scenario!
What is a co-creator and how do I become one for SaltyLama?
SaltyLama is an incredibly dynamic company.
We offeryou the fun and beneficial option of becoming a co-creator.
As a SaltyLama co-creator you will be part of a passionate community dedicated to a clean planet and better tomorrow, while building a stake in our fast-growing organization.
We are currently recruiting influencers, affiliates, brand ambassadors, and bloggers to join as co-creators of SaltyLama.
This is your chance to tell your customers, connections, followers, friends, and family about SaltyLama’s commitment to sustainable living.
Our products are ethically made, cruelty-free, safe for human health, and reviewed to meet the strictest standards of quality and effectiveness.
How does the SaltyLama satisfaction guarantee work?
We’re so confident in the quality of our product that we offer a moneyback guarantee.
It’s our No Prob-Lama Satisfaction Guarantee.
If you’re not happy with your purchase for any reason, just let us know and we’ll send you a replacement or issue a refund.
We always appreciate feedback from our customers and provide email assistance 24 hours a day, seven days a week, as well as support through our social media channels and comments on Facebook and Instagram.
If your product is damaged, unusable, or not what you expected, simply reach out and let us know.
We would also appreciate it if you could send us a photo of the product to ensure that we correct any future mistakes on our end.
Customer satisfaction is our top priority, and we’ll do everything in our power to make sure your experience with us is a great one.
What is your refund policy?
Here at SaltyLama, we want you to be happy with your purchase.
If you’re not satisfied for any reason, just let us know and we’ll either send you a replacement product or issue a refund. No hassle, no problem.
We will process your refund and credit it back to the card you used for your purchase. Please allow 7-10 business days for the refund to appear in your account. If you do not see the refund in your account within that time frame, please contact us so that we can check on it for you.
You can reach us by sending an email to email@example.com, messaging us on Facebook or Instagram, or by sending us a message through our website. We will respond as soon as possible.
Does SaltyLama sell other products?
At the moment we are offering our first sustainable product, our SaltyLama Eco-Friendly Laundry Detergent Strips.
We are planning to continue expanding our brand line on a regular basis.
Soon, we will launch an entire range of home cleaning products.
If you want to be the first to know about these future product launches, please be sure to subscribe to one of our social media sites.
How do I leave a review?
Head over to the SaltyLama.com product page on our website, select any of our laundry detergent strip options, then scroll down.
You’ll find the following link (right below the About SaltyLama section): Write a Review. Simply click this button and leave your review. And once you’ve selected a star rating (out of 5), you can earn a 10% discount on your purchase by adding a picture of yourself with the product, along with a review!
TELL ME ABOUT SAVING MONEY and SUBSCRIPTIONS
Why would I want to subscribe?
You Pay Less Save up to 47% on your order. We can’t emphasize this enough. You save SO MUCH MONEY.
Simply order what you like and need and poof! Laundry detergent strips delivered on the regular to your doorstep. Exclusive Perks SaltyLama subscriptions come with early access to new products, discounts, and giveaways!
No Strings Attached Easily swap products, skip orders, or cancel your subscription at any time via the online portal or text message. Money-Back Guarantee We think you’ll love us! But if you don’t, just reach out and we’ll take care of you!
Tell me more about the subscription!
On our website, start shopping.
Simply pick the product you want – size and scent tailored to your preferences – and then opt for the subscribe option instead of the one-time purchase.
This results in instant savings and a no-contract delivery.
How big a commitment is this subscription?
There is no time commitment. How’s that for no pressure?
You control your subscription with a super-simple self-management tool directly from our website. This can also be accessed via SMS!
Any changes you make to your subscription will also be immediately confirmed via email.
Thanks to our automated email system, you’ll also be notified before all subscription shipments are mailed giving you the ability to make any adjustments or changes needed.
How do I change, pause, or cancel my delivery subscription?
We are committed to ensuring that you’re 100% satisfied with our laundry strips, which includes having deliveries exactly when you need them.
Does your dog love the muddy springtime?
Did your kid discover finger painting?
Does cooking include making happy messes?
If you need to increase the frequency of your deliveries, no problem. Same for when you find yourself doing less laundry (if this is you, um, please tell us your secret!).
Simply reach out to us and we’ll make whatever changes you request. If you no longer want to have SaltyLama laundry strips delivered to your doorstep, you can review our policy on our refund page: https://www.saltylama.com/policies/refund-policy and email firstname.lastname@example.org to change your existing subscription.
If you are cancelling, we’d love to know why. We think we have created an amazing product complemented by stellar service. But if you think otherwise, we want to know!
What if I only want to buy SaltyLama occasionally or without a subscription?
Well, you’re in luck, as we offer subscription options in one, two, and three-month intervals.
But we’re also flexible. We’re more than happy totailor this to your specific needs.
Just reach out through our Contact Us form and we’ll do everything we can to support your request.
But if every three months is still not the right set up for you?
Then just purchaseit when you need it.
Buy SaltyLama however, wherever, and whenever you want. It’stotally up to you.
We offer subscription services to make your life easier. And a subscription is wallet friendly.
Plus, there’s no contract, so you can cancel at any time. That means if you prefer to buy your detergent when you’re running low, go for it! One and done, we get it!
TELL ME ABOUT LOGISTICS
When I buy something from my country, but ship it to a family member or friend in another country, what currency will be required for purchase?
If you purchase SaltyLama in Europe, you (the sender) will be charged your currency rate, but VAT tax for the recipient’s country is applied.
For example, if you are in the UK but are shipping to Spain, you will pay for your SaltyLama gift in pounds while the Spanish VAT tax will be added.
In North America, we do not currently ship outside the U.S.
How much is shipping and handling?
We currently offer free shipping.
However, we have discovered not all mail service providers are using sustainable practices.
To ensure our entire supply chain is sustainable, we will be updating and migrating to a new mailing system.
While some fees may occur, we feel this change is important and underscores our commitment to a better, more sustainable tomorrow.
How long will it take to receive my shipment?
As soon as we get your order, we process and ship them the following day.
We strive to have your packages at your doorstep within 3-5 business days, absent weather issues.
We ship from San Francisco, Houston, Denver, Orlando, Chicago, and New Brunswick NJ.
Will there be taxes on my order?
You know what they say about death and taxes, right?
We adhere to your local mandated tax codes.
So yes, taxes will be added, when applicable, to the final amount.
I am having technical difficulties/password/online shopping woes, help!
Email our technical wizard Zoey.
She’s amazing and will help you personally with whatever problems you may be experiencing: